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Where do you manufacture?We lovingly hand make all our goods from our studio by the sea in Bournemouth UK
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Can I view or buy your products anywhere else aside from your website?You can also buy from our Etsy Shop thesequinsisterhood
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Where are you based?We are based in Bournemouth, Dorset in the UK
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Will you be repurposing sequins into other products aside from bags?Yes! We have a small home range currently in production also made from pre-loved sequin garments.
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What happens if my item is faulty?We'd absolutely hate for you to receive a faulty item but if this does happen, please get in touch with us urgently on hello@thesequinsisterhood.co.uk and if possible send us some photos and we will deal with this immediately for you. Of course, we'll cover the return postage and send out a replacement free of charge or refund you in full.
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If I don't want my item can I return it for a full refund?We hope you love your goodies from The Sequin Sisterhood but if you do need to return you item/s for a refund we understand! To return to us, the item/s need to be in their unworn original condition and must have the tags intact and attached and be in the original packaging. We have a 28 day return policy from the date that the order was delivered to you. Please note, we do not offer a free return service, you will need to pay the return postage. For full details please see our Shipping and returns policy.
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How long will my goodies take to reach me?We aim to dispatch all orders within one working day from the date of purchase. All orders are shipped via a Royal Mail tracked service. You can select either Royal Mail Tracked 48 : 2-3 days delivery from dispatch or Royal Mail Tracked 24 : 1 business day from dispatch. Please note that shipping times may vary based on your location within the UK. Once your order has been dispatched, you will receive a tracking number via email to monitor the status and expected delivery date of your parcel. For full details please see our Shipping and returns section.
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Do you ship overseas?We currently ship to all European countries, USA, Canada, Singapore, Hong Kong, Australia and New Zealand.
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If I live locally can I collect from you directly?Yes! If you live in and around Bournemouth and would rather collect your goodies that's no problem. Simply purchase on the website and select 'local collection' from the shipping drop down menu. After purchase contact hello@thesequinsisterhood.com to arrange a pick up time free of charge.
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